To avoid embarkation and disembarkation problems, the G1 team consulted the Passenger Terminal Giusfredo Santini - Concais for passenger guidance.

According to the director of operations of the Concais, Flavio Brancato, one must prepare for the trip before going to the terminal. Passengers should pay attention to the details, taking into account the necessary documentation, luggage and the most viable transportation to reach the Concais. Check out the tips for a smooth embarkation and disembarkation in the 2017 sea cruise season, with comments from the chief operating officer of the Concais:

The main thing is the time. Check-in and check-in times are specified on the voucher. It is programmed to arrive at the terminal at the indicated time and take into account the traffic in the city. 

For the trip of the ship is necessary to present original document, besides being required that it is in good condition. It is prohibited by law to board passengers with copies of documents, even if authenticated. Check the Concais website for specific documentation for national and international travel for Brazilians, foreigners, and children.

The passenger should arrive at the terminal with the bag labeled to expedite the dispatch of luggage. According to the director of the Concais, the blue label comes in the voucher issued and must be affixed to the suitcase. If the passenger misses the label or forgets to put it in the bag, it will delay the dispatch of the luggage. "He will have to go to the ship owner as soon as he arrives at the terminal, pick up a new label and put it in his bag so he can dispatch it," Brancato explains.

According to the Concais, it is not allowed to board passengers carrying sharp materials or blades larger than 7 centimeters, as well as materials that emit heat or produce flames such as ironing irons, electric stoves, candles, hair dryers and the like.

The Traffic Engineering Company (CET) of Santos has the taxis accredited to work inside the terminal. The entrance is through gate 4. The passenger must leave the bags properly labeled directly with the attendant of the shipping company. After delivery of the suitcases and the vehicle, the passenger goes to the hall Aldo Leone and waits for the instructions for check in and boarding.

Check the time and place of departure and arrival with the company responsible for chartering. According to the Concais, the bus must enter the gate number 2 of the terminal and park for a descent of the passenger who should go to the hall Aldo Leone and await the instructions for the procedures of check in and boarding. Properly labeled bags should be delivered to the baggage depot, with entrance through gate 4 on trunk trucks positioned on the platforms. 

Passengers can leave the car in the parking lot of the Concais, the only one recognized by the Port Authority of the Organized Port of Santos. The reserve of places can be realized by the own site of the terminal, where it is also possible to make simulations of values according to the period of the trip. According to the director of the Concais, there are around 4 thousand places. "At the peak of the biggest season, we had about 900 cars. 

The entrance is through gate 4. The passenger must leave the bags properly labeled directly with the attendant of the shipping company. After delivery of the suitcases and the vehicle, the passenger goes to the hall Aldo Leone and waits for the instructions for check in and boarding. The terminal offers a transfer service. We had about 900 cars. 

The passenger that comes by car has to be alert because it has an external action from other parking lots. These people take action near the terminal, in the city itself, harassing this passenger.